{"id":22600,"date":"2019-01-12T13:43:10","date_gmt":"2019-01-12T13:43:10","guid":{"rendered":"https:\/\/home.apeconsulting.co.uk\/adrian\/?p=22600"},"modified":"2019-01-13T07:46:14","modified_gmt":"2019-01-13T07:46:14","slug":"withings-steel-hr","status":"publish","type":"post","link":"https:\/\/home.apeconsulting.co.uk\/adrian\/withings-steel-hr\/","title":{"rendered":"Withings (Steel HR)"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"117\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/logo_withings_black-300x117.png\" alt=\"\" class=\"wp-image-25738\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/logo_withings_black-300x117.png 300w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/logo_withings_black-768x300.png 768w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/logo_withings_black-1024x400.png 1024w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/logo_withings_black-1080x422.png 1080w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/logo_withings_black.png 2000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n<p>I drafted a fairly positive blog about the Withings Steel HR at the end of last year when I bought and tested this for a few days. That was before the customer service nightmare I&#8217;ve had with Withings since then, which has somewhat tainted my view of them and their products \ud83d\ude41<br><\/p>\n\n<!--more-->\n\n<p>I&#8217;ve been a fan of Withings for several years now, after buying their very first product back in 2010 &#8211; the Withings Wifi Scales.&nbsp; These look like a very stylish set of digital bathroom <g class=\"gr_ gr_9 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-del replaceWithoutSep\" id=\"9\" data-gr-id=\"9\">scales,<\/g> but record the weight each time you step on them.&nbsp; Really useful for monitoring the families weight, and any <g class=\"gr_ gr_7 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace\" id=\"7\" data-gr-id=\"7\">unspectibng<\/g> visitors who hop on!<\/p>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"322\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/scales.jpg\" alt=\"\" class=\"wp-image-25739\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/scales.jpg 500w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/scales-300x193.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n<p>After that, I bought a Blood Pressure Monitor which connects to your phone and still use it from time to time.&nbsp; It&#8217;s so old that it has the old Apple 30 pin connection, so needs an&nbsp;adapter to connect to my lightening iPhone.<\/p>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"211\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/bpm.jpg\" alt=\"\" class=\"wp-image-25740\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/bpm.jpg 355w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/bpm-300x178.jpg 300w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure>\n\n\n<p>I had a Withings Baby Monitor, which was sold for almsost what I paid for it when I replaced it with a Withings Home, which pretty much does the same thing in a better looking package.<\/p>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"340\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/baby-home.jpg\" alt=\"\" class=\"wp-image-25741\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/baby-home.jpg 454w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/baby-home-300x225.jpg 300w\" sizes=\"(max-width: 454px) 100vw, 454px\" \/><\/figure>\n\n\n<p>And I&#8217;ve had a number of Withings activity trackers, starting with a couple of different&nbsp;Pulse trackers and then an Activite which I still wear today.<\/p>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/trackers.jpg\" alt=\"\" class=\"wp-image-25742\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/trackers.jpg 500w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/trackers-300x150.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n<p>Withings was sold to Nokia Health in 2016 and after some terrible product updates and even worse support, I swore I&#8217;d never buy a Nokia Health product.<\/p>\n\n\n<p>The first thing Nokia Health broke was the Health Mate App. I think this was pretty revolutionary when launched and brought together measurements from their various devices into a single app with a butterfly-like representation to say how you were doing. Pretty much like the Apple Watch rings well before that was even launched!<\/p>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"359\" height=\"316\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/Health-Mate.jpg\" alt=\"\" class=\"wp-image-25745\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/Health-Mate.jpg 359w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/Health-Mate-300x264.jpg 300w\" sizes=\"(max-width: 359px) 100vw, 359px\" \/><\/figure>\n\n\n<p>The Nokia version of the App didn&#8217;t have anything like <g class=\"gr_ gr_25 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Punctuation only-del replaceWithoutSep\" id=\"25\" data-gr-id=\"25\">this,<\/g> and didn&#8217;t even work with all of the devices when launched. I held back from updating this on my iPhone for the best part of a year, which was painful experience having to update apps individually through the App Store and not clicking on this. Eventually, I gave in but I still don&#8217;t think the current App is as good as the original Withings one.<\/p>\n\n\n<p>Next, they broke the Home App on the Apple TV. After a <g class=\"gr_ gr_8 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace\" id=\"8\" data-gr-id=\"8\">tvOS<\/g><g class=\"gr_ gr_99 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Punctuation only-ins replaceWithoutSep\" id=\"99\" data-gr-id=\"99\">update<\/g> it just stopped working, and Nokia Health said there were working on a fix. A few months later, still working on it. A few months more, and still working on it. Almost a year <g class=\"gr_ gr_258 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Punctuation only-del replaceWithoutSep\" id=\"258\" data-gr-id=\"258\">passed,<\/g> before they finally issued a notice on their website to say it <g class=\"gr_ gr_354 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del\" id=\"354\" data-gr-id=\"354\">do<\/g> longer <g class=\"gr_ gr_397 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar multiReplace\" id=\"397\" data-gr-id=\"397\">worked<\/g> with tvOS. A disgrace!<\/p>\n\n\n<p>Withings bought the business back in 2018, so whilst Nokia Health probably had something to do with the Steel HR, it has a Withings logo and I expect much better support when I was seduced by a promotional e-mail and ordered one as it came with a free leather strap which would have cost \u00a345 on it&#8217;s own, and would also fit my <g class=\"gr_ gr_90 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace\" id=\"90\" data-gr-id=\"90\">Activite<\/g>.<\/p>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/steel-300x300.jpg\" alt=\"\" class=\"wp-image-25748\" srcset=\"https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/steel-300x300.jpg 300w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/steel-150x150.jpg 150w, https:\/\/home.apeconsulting.co.uk\/adrian\/wp-content\/uploads\/sites\/2\/2019\/01\/steel.jpg 700w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n<p>The HR Steel arrived <g class=\"gr_ gr_4 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Punctuation only-del replaceWithoutSep\" id=\"4\" data-gr-id=\"4\">quickly,<\/g> and is a nice looking device, but my main issue surfaced as soon as I came to connect it to the App. You can&#8217;t have more than 1 activity tracker associated with an account, so whilst I had no plans to wear one on each wrist, the option of having the <g class=\"gr_ gr_200 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace\" id=\"200\" data-gr-id=\"200\">Activite<\/g> as a spare in case I forgot to charge the HR Steel battery wasn&#8217;t an option. And adding and removing the devices each time is a complete nightmare. <\/p>\n\n\n<p>When I contacted Withings, I was simply told this was planned, but no indication on a timeline. This made me think about the promises made on the Home device, which I e-mailed them about. <g class=\"gr_ gr_349 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling multiReplace\" id=\"349\" data-gr-id=\"349\">There<\/g> response just made me angry, so I spent some time researching my consumer rights which got me thinking I had every right to a refund for the Home as it was no longer fit for purpose as it didn&#8217;t work as advertised following a software update.<\/p>\n\n\n<p>This led to several e-mails back and forth between Withings and me raising a case with the <a href=\"https:\/\/www.ukecc.net\/about-us\/our-process.cfm\">UK European Consumer Centre<\/a>. This experience, also resulted in me returning the HR Steel even though as a device I quite liked how it worked and might have kept it if I thought Withings might make both devices useable in the future. After all, I can&#8217;t be the only person who invested in the Activite when it launched, but also like the look of their newer devices?<\/p>\n\n\n<p>Eventually, Withings did agree to refund my purchase price for the Home device and over 1 month after the HR Steel was returned I have finally received the refund for this, but the whole experience has seriously dented the brand loyalty I had for Withings. Their customer service and support continues to be as poor as it was as Nokia Health, and a long way from what I&#8217;ve come to expect.<\/p>\n\n\n<p>I&#8217;ll carry on watching my weight using my Withings scales, track my blood pressure with their monitor, and count my steps and sleep with the Activite, although will be thinking long and hard before buying any more devices with a Withings name on them.<\/p>\n\n\n<p>This was very much a positive review when I started the blog, and it feels such a shame to have turned into somewhat of a Withings rant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I drafted a fairly positive blog about the Withings Steel HR at the end of last year when I bought and tested this for a few days. That was before the customer service nightmare I&#8217;ve had with Withings since then, which has somewhat tainted my view of them and their products \ud83d\ude41<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,5],"tags":[21],"class_list":["post-22600","post","type-post","status-publish","format-standard","hentry","category-leisure","category-other","tag-spellchecked"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Withings (Steel HR) - Adrian&#039;s Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/home.apeconsulting.co.uk\/adrian\/withings-steel-hr\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withings (Steel HR) - Adrian&#039;s Blog\" \/>\n<meta property=\"og:description\" content=\"I drafted a fairly positive blog about the Withings Steel HR at the end of last year when I bought and tested this for a few days. 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