{"id":20769,"date":"2017-11-18T16:53:42","date_gmt":"2017-11-18T16:53:42","guid":{"rendered":"https:\/\/home.apeconsulting.co.uk\/adrian\/?p=20769"},"modified":"2017-11-18T16:55:57","modified_gmt":"2017-11-18T16:55:57","slug":"superhub3","status":"publish","type":"post","link":"https:\/\/home.apeconsulting.co.uk\/adrian\/superhub3\/","title":{"rendered":"Virgin Media Superhub 3 – even faster broadband!"},"content":{"rendered":"

\"\"<\/p>\n

You might remember earlier this year when I got a surprise call from Virgin Media and a new TiVo v6 box, which I blogged about here<\/a>. \u00a0Well, this time it was my turn to call Virgin and try to negotiate a better price for my Broadband, TV, and Telephone services. \u00a0The result\u00a0was a saving of \u00a310 and a new Superhub 3 which will bump up my broadband speed from 200 to 300Mbps \ud83d\ude00<\/p>\n

<\/p>\n

The call itself was another pleasant\u00a0one, and I ended up speaking with Chris from a call centre in South Wales. \u00a0He told me my contract had expired back in June, but there was a still a loyalty discount of \u00a34 showing on my account until the end of December. \u00a0He confirmed the package I was using (Vivid 200 Broadband, Full House TV and Total Weekend Telephone) and that he could do the same deal, but with Vivid 300 Broadband for \u00a373 and extend the loyalty discount. \u00a0I explained I was hoping to get it all below \u00a370 a month, which he took away and came back to say that could be done. \u00a0He also told me I’d need a new broadband modem – a Superhub 3 – to get the 300Mbps speeds, and that incurs typically a \u00a320 installation fee, but he’d credit that to my account too. \u00a0All very simple, and other than telling me about some of the terms and conditions (I’m signed up to another 12 month contract, although can change it at any time, and don’t need to wait for 12 months) and confirmed all the documents he was e-mailing and the contact start and end dates. \u00a0All good, with a faster service and a lower price!<\/p>\n

The Superhub 3 arrived earlier today, and I remember when I installed the TiVo V6 box that I’d read about some people having issues with this when using in Modem Mode. \u00a0My current Superhub 2 is configured in Modem Mode, as my DHCP routing and WiFi access are handled by an Apple AirPort Extreme. \u00a0I would be configuring this in the same way, but some googling suggested the latest firmware doesn’t have this issue. \u00a0It wasn’t definitive, but I won’t be returning the old one until I’m happy this one works OK. \u00a0Not quite as exciting as the TiVo box opening, but a few photographs below:<\/p>\n